Using ME Enterprise 9.84 with Plesk Obsidian 18.0.37 Update #2.
Tracing a lost message results in something like this:
Code: Select all
Trace: Tracing message with Message ID [FB7A8D5805B9403CBD7C84ABFEA255B3.MAI] from the SMTP Inbound Queue
Result: [FB7A8D5805B9403CBD7C84ABFEA255B3.MAI] was not routed from the SMTP inbound message queue by the local MTA Service.
SMTP Debug log matches:
Virus filter log matches:
Error with reading log file C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\LOGGING\MTA\MEAVGEN-Report-210823.log. Error Could not find file 'C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\LOGGING\MTA\MEAVGEN-Report-210823.log'.
Important: Message ID [FB7A8D5805B9403CBD7C84ABFEA255B3.MAI] has not been routed through MailEnable queues. Check the log details for the reason. If in a cluster you will need to check each cluster server log files.
Status: SMTP Inbound transaction details for Message ID [FB7A8D5805B9403CBD7C84ABFEA255B3.MAI] follow below:
08/23/21 13:22:36 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 220 example.com 23 0
08/23/21 13:22:36 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 EHLO EHLO sonic307-12.consmr.mail.ne1.yahoo.com 250-example.com [66.163.190.35], this server offers 5 extensions 177 44
08/23/21 13:22:36 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 STARTTLS 24 10
08/23/21 13:22:36 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 STARTTLS STARTTLS 24 10
08/23/21 13:22:36 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 EHLO EHLO sonic307-12.consmr.mail.ne1.yahoo.com 250-example.com [66.163.190.35], this server offers 6 extensions 187 44
08/23/21 13:22:36 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 MAIL MAIL FROM:<example@att.net> 250 Requested mail action okay, completed 43 28
08/23/21 13:22:37 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 RCPT RCPT TO:<shawn@example.com> 250 Requested mail action okay, completed 43 35
08/23/21 13:22:37 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6
08/23/21 13:22:39 SMTP-IN FB7A8D5805B9403CBD7C84ABFEA255B3.MAI 2544 66.163.190.35 QUIT QUIT 221 Service closing TLS SSL transmission session 50 6 Fwd: nnnnn