Emails disappear.

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dcol
Posts: 173
Joined: Fri May 26, 2017 11:25 pm

Emails disappear.

Post by dcol » Wed Aug 25, 2021 9:44 pm

Today, every client and webmail does not show more than 2 days of email in any folder. If I reindex the folders by deleting the index xml files, then they come back. The emails are physically on the server.

What could cause this?

Skandiacloud Hosting
Posts: 17
Joined: Fri Nov 15, 2019 9:03 pm

Re: Emails disappear.

Post by Skandiacloud Hosting » Fri Aug 27, 2021 12:01 pm

A local crash of outlook maybe?

dcol
Posts: 173
Joined: Fri May 26, 2017 11:25 pm

Re: Emails disappear.

Post by dcol » Fri Aug 27, 2021 3:16 pm

Was seen on webmail as well.

MailEnable-Ian
Site Admin
Posts: 9545
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Emails disappear.

Post by MailEnable-Ian » Wed Sep 01, 2021 12:16 am

Hi,

Are there any errors reported in the Windows event log viewer that indicate indexing problems for the mailboxes? Best way forward is to lodge a support ticket so that a technician can gain access to the server to inspect the relevant log files.
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 173
Joined: Fri May 26, 2017 11:25 pm

Re: Emails disappear.

Post by dcol » Wed Sep 01, 2021 3:38 pm

Haven't seen this issue again. Maybe if I do I will raise a support ticket.

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