Mobile IMAP loading times

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vthompson
Posts: 5
Joined: Tue Sep 01, 2020 4:38 pm

Mobile IMAP loading times

Post by vthompson »

Since upgrading to 10.37 I have noticed, and been contacted by multiple users, that IMAP on mobile takes a long time to sync fully. Header info is retrieved but clicking on an email does not load in the body. Going back to the Inbox. waiting for a bit or even closing the app and going back in after an amount of time will show that email which was clicked was loaded. After several hours, the messages will sync on their own. I am not having this issue with desktop IMAP applications, and the webmail loads everything fine. Is there a difference in mobile IMAP and desktop IMAP? The phones vary between android and apple. I changed the properties of IMAP to accept unlimited connections to see if that was causing a problem, but nothing changed. Are there any suggestions?

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