Bad Mail Folder

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former_marine
Posts: 11
Joined: Tue Oct 26, 2004 8:28 pm
Location: California

Bad Mail Folder

Post by former_marine » Mon Nov 22, 2004 4:03 am

I keep getting email going to the bad mail folder. I just received email from one of the users that said his email is delivered then it disappears from his inbox.


Example Below

by localhost with SMTP; 21 Nov 2004 22:58:02 -0000
Received: (qmail 3872 invoked by uid 509); 21 Nov 2004 22:58:02 -0000
Delivered-To: job-49564963@craigslist.org
Received: (qmail 3867 invoked from network); 21 Nov 2004 22:58:02 -0000
Received: from bay11-dav30.bay11.hotmail.com (HELO hotmail.com) (64.4.39.60)
by mx2.craigslist.org with SMTP; 21 Nov 2004 22:58:02 -0000
Received-SPF: pass (mx2.craigslist.org: SPF record at spf-b.hotmail.com designates 64.4.39.60 as permitted sender)
Received: from mail pickup service by hotmail.com with Microsoft SMTPSVC;
Sun, 21 Nov 2004 14:58:01 -0800
Message-ID: <BAY11-DAV308E54C59FA1817D3B558EAFC50@phx.gbl>
Received: from 65.146.248.198 by BAY11-DAV30.phx.gbl with DAV;
Sun, 21 Nov 2004 22:57:14 +0000
X-Originating-IP: [65.146.248.198]
X-Originating-Email: [xxxxxx@msn.com]
X-Sender:xxxxxx@msn.com
From: "user name" <xxxxxx@msn.com>
To: <job-49564963@craigslist.org>
Subject: Receptionist / Clerical
Date: Sun, 21 Nov 2004 14:55:45 -0800
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_063B_01C4CFDA.2E0F6EC0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: MSN 9
X-MIMEOLE: Produced By MSN MimeOLE V9.10.0006.2205
Seal-Send-Time: Sun, 21 Nov 2004 14:55:45 -0800
X-OriginalArrivalTime: 21 Nov 2004 22:58:01.0327 (UTC) FILETIME=[8D1C07F0:01C4D01D]

This is a multi-part message in MIME format.

------=_NextPart_000_063B_01C4CFDA.2E0F6EC0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable


Error (MTA-1010): Message (8B88F24790A64A3DB943AA61477A.MAI) from (POP) could not be delivered as an infinite message loop was detected.



Can anyone please help out in determining what the problem might be?
I know that it is in a loop but how do I fix it?


Thank you

MailEnable-Ian
Site Admin
Posts: 9038
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Mon Nov 22, 2004 4:11 am

Hi,

The following KB article explains how to resolve MTA looping issues Error (MTA-1010): http://www.mailenable.com/kb/viewarticl ... 020076.htm

Regards,

former_marine
Posts: 11
Joined: Tue Oct 26, 2004 8:28 pm
Location: California

Smart Host

Post by former_marine » Mon Nov 22, 2004 4:16 am

I do not have it configured this way. I do not have smart host enabled. I have removed all of the groups and the lists. What else can I do? Please advice.

former_marine
Posts: 11
Joined: Tue Oct 26, 2004 8:28 pm
Location: California

SMTP Outbound folder and Scratch Folder

Post by former_marine » Mon Nov 22, 2004 5:40 am

I have one message in the outbound folder that I can not delete or send. I also have 1,379 objects in C:\Program Files\Mail Enable\Scratch. What are these? Does anyone know what these objects represent?

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Post by MailEnable » Mon Nov 22, 2004 6:17 am

Re: C:\Program Files\Mail Enable\Scratch

Are you running real time a/v protection. You need to exclude mailenable queues and scratch directory from real time protection.

Also what A/V scanner are you using with mailenable
Regards, Andrew

former_marine
Posts: 11
Joined: Tue Oct 26, 2004 8:28 pm
Location: California

bad mail folder

Post by former_marine » Mon Nov 22, 2004 6:59 am

I am using F-Prot. Are these messages that have been put there by my A/V? How can I get those messages back?

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Post by MailEnable » Mon Nov 22, 2004 3:04 pm

The messages are probably there because you are running the Real Time Protector and it is causing contention with the scanning process. You can delete anything thats in the scratch directory.
Regards, Andrew

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