Problem with MEFilter whitelist/blacklist

Discussion, support and announcements for third party applications that work with MailEnable.
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rjay
Posts: 12
Joined: Thu Mar 09, 2006 10:52 pm

Problem with MEFilter whitelist/blacklist

Post by rjay » Wed Jun 27, 2007 2:13 pm

I have a problem with the Whitelist/Blacklist feature intermittently not working in MEFilter.

For example, a whitelisted email address still gets caught by one of the other MEF spam filters, resulting in the email not being delivered. I have checked the MEF log and there is no "EMail is from a 'Global' White Listed User:" for that specific message, even though the email address is actually in the whitelist.

At other times, a blacklisted email still gets delivered.

I have posted a support ticket at mefilter.com two weeks ago and have not got a single-reply (other than an auto-acknowledgement). I also posted a message on the forum earlier this week and to date have got no reply. Given that I paid for this software, I am unimpressed with the level of support from the author, so am hopeful that someone here may know the answer.

Our server isn't that busy - maybe 2000 incoming emails per day.

MartynK
Posts: 1371
Joined: Sat Dec 28, 2002 1:12 am
Location: Hong Kong

Post by MartynK » Thu Jun 28, 2007 4:43 am

Send me the details of the ticket. Currently I have not got any outstanding support tickets.

rjay
Posts: 12
Joined: Thu Mar 09, 2006 10:52 pm

Post by rjay » Thu Jun 28, 2007 8:52 am

It's ticket 232-0DF5D525-A4B2 .... showing as OPEN since 3rd June.

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