Plesk / malleable SMPT Problem

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Joined: Mon Nov 02, 2015 2:22 pm

Plesk / malleable SMPT Problem

Postby MaikelO » Mon Nov 02, 2015 2:33 pm

hello, I'm desperate ... We rent a virtual server with Plesk.

In the past we have been on a spam list, but now all the lists on our ipaddres are clean.

We have now been a month further and our SMTP mail server still does not work.

Does anyone have a tip?

Service > SMTP> LastError
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
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Location: Melbourne, Victoria, Australia

Re: Plesk / malleable SMPT Problem

Postby MailEnable-Ian » Wed Nov 04, 2015 5:11 am


Most likely the rejections are occurring because your reverse DNS record (PTR) for is incorrect. Please nslookup results below:

Non-authoritative answer:

> set type=mx

Non-authoritative answer: MX preference = 20, mail exchanger = MX preference = 10, mail exchanger = internet address = internet address =
> set type=ptr

Non-authoritative answer: name =

As you can see above the PTR record is resolving to and not and would explain why Gmail is rejecting your inbound messages.

Ian Margarone
MailEnable Support

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