webmail and attachments
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webmail and attachments
We keep having random failures when trying to send attachments in webmail since version 9.10. 3 servers in a clustered configuration running the most recent 9.11 installation.
Most recent example not only did not send the attachment but also left the subject line blank. Issue does not appear to be server specific and not related to the attachments. I was able to send the same attachment through the same server with another attempt.
any ideas?
Most recent example not only did not send the attachment but also left the subject line blank. Issue does not appear to be server specific and not related to the attachments. I was able to send the same attachment through the same server with another attempt.
any ideas?
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
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Re: webmail and attachments
Having this same issue now on 9.74. anybody else seeing webmail attachments disappear?
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
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Re: webmail and attachments
Having same problem with Webmail. Send a PDF file and the receiving party is getting an attachment but with the file renamed and the size of 0kb.
HELP customers are complaining.
ME Enterprise 9.74
HELP customers are complaining.
ME Enterprise 9.74
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Re: webmail and attachments
Our users are having the same error regardless of the browser used. Tested browsers: Edge, IE, Chrome and Firefox. The work around is using the "Attachment" link. The error only happens when using "Browse" button.
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Re: webmail and attachments
any input from you guys at Mailenable? now multiple people reporting same issue
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
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Re: webmail and attachments
Hi,
We have tried emulating the behavior without success. I think the best way forward here would be to lodge a support ticket under "upgrade" (free) and provide credentials for a test mailbox along with the URL for the web mail client and an example of the file you're uploading via web mail so we can emulate the problem.
We have tried emulating the behavior without success. I think the best way forward here would be to lodge a support ticket under "upgrade" (free) and provide credentials for a test mailbox along with the URL for the web mail client and an example of the file you're uploading via web mail so we can emulate the problem.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
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Re: webmail and attachments
Hi all,
I have this issue too. I have found the origin of the problem, it depends on the name of de file. I realized that the file I had problems with had a dot additional to the file extension (in the middle of the file name more or less). I renamed the dot, and the problem finished.
I have also another problem with webmail which I have not detected the origin of it, that I will post in another thread, but I though this would help to update this Webmail bug...
Regards,
Guillermo Pérez
I have this issue too. I have found the origin of the problem, it depends on the name of de file. I realized that the file I had problems with had a dot additional to the file extension (in the middle of the file name more or less). I renamed the dot, and the problem finished.
I have also another problem with webmail which I have not detected the origin of it, that I will post in another thread, but I though this would help to update this Webmail bug...
Regards,
Guillermo Pérez
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Re: webmail and attachments
Ian,
I submitted a support request as requested but for got to mention, as of now the only attachments attempted by clients and myself were PDF's.
Bob
I submitted a support request as requested but for got to mention, as of now the only attachments attempted by clients and myself were PDF's.
Bob
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Re: webmail and attachments
Any progress on this issue?
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
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Re: webmail and attachments
Hi,
Are you running 9.75?Any progress on this issue?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
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Re: webmail and attachments
Still running 9.74 here. Was waiting for release notes to indicate a fix was in place.
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
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- Site Admin
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Re: webmail and attachments
Hi,
I believe the fix in the release notes in 9.75 was:
FIX: Base64 attachments under 80 bytes would not decode in webmail
I believe the fix in the release notes in 9.75 was:
FIX: Base64 attachments under 80 bytes would not decode in webmail
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
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Re: webmail and attachments
thanks. Will give it a try.
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
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- Posts: 154
- Joined: Mon May 24, 2010 2:27 pm
Re: webmail and attachments
It appears that the issue still exists in version 9.75. Customer is also reporting that sometimes when they are just replying to an email that came with an attachment, the reply disappears after they click send. Not found in drafts or sent folder either...
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
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Re: webmail and attachments
anything on this?
Kent Runyan
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.
CFDynamics.com
Providing World Class Hosting Solutions for over two decades.