IMAP crashing
IMAP crashing
Hello,
I have problem with IMAP.
Every 20min or 60min, IMAP is stopped working.
Log:
General: (MailEnable IMAP Service (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin64\MEIMAPS.exe) error: 3) ME-EXXXX: [Thread:1580] Error (Class S): BlockFileLock Activity notification handler (WaitForAccessToFile) failed to obtain a lock on the blockfile (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\PostOffices\domain.tld\MAILROOT\\_activity.blk).
When I go to find _activity.blk , I can't find this.
After IMAP is stopped working, I go to services and restart.
How I can fix it?
I have problem with IMAP.
Every 20min or 60min, IMAP is stopped working.
Log:
General: (MailEnable IMAP Service (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin64\MEIMAPS.exe) error: 3) ME-EXXXX: [Thread:1580] Error (Class S): BlockFileLock Activity notification handler (WaitForAccessToFile) failed to obtain a lock on the blockfile (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\PostOffices\domain.tld\MAILROOT\\_activity.blk).
When I go to find _activity.blk , I can't find this.
After IMAP is stopped working, I go to services and restart.
How I can fix it?
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP crashing
Hi,
What version of MailEnable Enterprise is running on the server? If not the latest version on our downloads or previous versions downloads page then please upgrade and monitor to see of the continues to crash.
What version of MailEnable Enterprise is running on the server? If not the latest version on our downloads or previous versions downloads page then please upgrade and monitor to see of the continues to crash.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: IMAP crashing
Hello,
version is 10.16, and again tonight IMAP is down.
Log:
General: (MailEnable IMAP Service (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin64\MEIMAPS.exe) error: 3) ME-EXXXX: [Thread:11324] Error (Class S): BlockFileLock Activity notification handler (WaitForAccessToFile) failed to obtain a lock on the blockfile (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\PostOffices\domain.hr\MAILROOT\\_activity.blk).
version is 10.16, and again tonight IMAP is down.
Log:
General: (MailEnable IMAP Service (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin64\MEIMAPS.exe) error: 3) ME-EXXXX: [Thread:11324] Error (Class S): BlockFileLock Activity notification handler (WaitForAccessToFile) failed to obtain a lock on the blockfile (D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\PostOffices\domain.hr\MAILROOT\\_activity.blk).
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP crashing
Hi,
Best way forward would to be lodge a support ticket via the MailEnable support form and provide access to the server via RDP or Teamviewer so that a technician to review the relevant log files in more detail.
https://www.mailenable.com/support/step1.asp
Best way forward would to be lodge a support ticket via the MailEnable support form and provide access to the server via RDP or Teamviewer so that a technician to review the relevant log files in more detail.
https://www.mailenable.com/support/step1.asp
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: IMAP crashing
Hello,
I can't find [Evaluation Code] , and if I choise Registered, then I need to pay 80$.
I am buy new licence at friday, and pay 595$.
How I can send ticket to support?
I can't find [Evaluation Code] , and if I choise Registered, then I need to pay 80$.
I am buy new licence at friday, and pay 595$.
How I can send ticket to support?
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP crashing
Hi,
The evaluation code is listed in the MailEnable diagnostic report.
https://www.mailenable.com/kb/content/a ... D=me020136
Or just log the ticket under "Upgrade" or "Installation" as it will be a free submission.
The evaluation code is listed in the MailEnable diagnostic report.
https://www.mailenable.com/kb/content/a ... D=me020136
Or just log the ticket under "Upgrade" or "Installation" as it will be a free submission.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: IMAP crashing
I can't find evaluation code in the MailEnable diagnostic report.
Plz give mi link for free support ticket.
I can't wait any more.
Plz give mi link for free support ticket.
I can't wait any more.
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP crashing
Hi,
Screenshot of where the evaluation key is located:
Link for support form: https://www.mailenable.com/support/step1.asp
Follow the steps and submit with category "Upgrade" or "installation".
Screenshot of where the evaluation key is located:
Link for support form: https://www.mailenable.com/support/step1.asp
Follow the steps and submit with category "Upgrade" or "installation".
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP crashing
Hi,
Your screenshot reports a valid license status, therefore you are not evaluating and thus the reason why there is no evaluation code reported. Anyhow we have received your support submission you submitted.
Your screenshot reports a valid license status, therefore you are not evaluating and thus the reason why there is no evaluation code reported. Anyhow we have received your support submission you submitted.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
-
- Posts: 560
- Joined: Mon Nov 03, 2003 7:48 am
- Location: Cape Town
Re: IMAP crashing
Was there ever a resolution to this problem ?
I am experiencing the same BlockFileLock error running 10.16 Enterprise on Windows 2016 64 bit, although I don't see an IMAP crash of any sort.
Cheers,
Brett
I am experiencing the same BlockFileLock error running 10.16 Enterprise on Windows 2016 64 bit, although I don't see an IMAP crash of any sort.
Cheers,
Brett
Re: IMAP crashing
I'm also seeing lots of these errors for multiple mailboxes. What is the cause/solution?
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- Posts: 1
- Joined: Sun Jul 28, 2019 10:57 pm
Re: IMAP crashing
Hello everyone, we are having the same issue with version 10.25. Our server is running in Azure with Plesk.
Anyone knows how to fix it? we really need some help.
Anyone knows how to fix it? we really need some help.
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP crashing
Hi,
I believe this was attributed by low server resources. I.e: low memory and not enough CPU cores allocated to your Azure image. Is this the case?Hello everyone, we are having the same issue with version 10.25. Our server is running in Azure with Plesk.
Anyone knows how to fix it? we really need some help.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support