imap id not syncing on mobile for prof ver 9.79

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mastercomputech
Posts: 6
Joined: Mon Jul 08, 2019 10:49 am

imap id not syncing on mobile for prof ver 9.79

Post by mastercomputech » Mon Jul 08, 2019 10:55 am

Hi,

I am using mailenable prof ver 9.79.
However imap configuration on mobile phone is not in sync with either outlook (imap) or webmail.
No mail sent from outlook or webmail is seen on mobile and vice versa. Even the old inbox mails are also not seen on mobile.
But outlook and webmail are in proper sync.

What could be the issue here?

Anupam

MailEnable-Ian
Site Admin
Posts: 8975
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: imap id not syncing on mobile for prof ver 9.79

Post by MailEnable-Ian » Wed Jul 10, 2019 1:07 am

Hi,

Please download 9.83 from the link below and upgrade (free upgrade) as there has been many fixes to IMAP since 9.79 that you need to apply.

https://www.mailenable.com/downloadprevious.asp
Regards,

Ian Margarone
MailEnable Support

mastercomputech
Posts: 6
Joined: Mon Jul 08, 2019 10:49 am

Re: imap id not syncing on mobile for prof ver 9.79

Post by mastercomputech » Thu Jul 11, 2019 2:03 pm

Thanks Ian for suggestion.
But can I directly run downloaded 9.83 exe file on current installation.
I am having application on C drive and mail data on D drive.
Any precautions to be taken ?

Regards,
Anupam

MailEnable-Ian
Site Admin
Posts: 8975
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: imap id not syncing on mobile for prof ver 9.79

Post by MailEnable-Ian » Fri Jul 12, 2019 2:17 am

Hi,

You can upgrade directly.

Please follow the steps in this article: https://www.mailenable.com/kb/content/article.asp?ID=ME020040
Regards,

Ian Margarone
MailEnable Support

mastercomputech
Posts: 6
Joined: Mon Jul 08, 2019 10:49 am

Re: imap id not syncing on mobile for prof ver 9.79

Post by mastercomputech » Fri Jul 12, 2019 8:49 am

Hi Ian,
Thanks for your help. I could install 9.83 prof version successfully.
However I am still not able to sync imap mail on mobile particularly sent items.
Any mail sent from mobile is not seen in outlook or webmail's sent items and vice a versa.
Inbox is in sync.
Could you please assist further.

Regards,
Anupam

MailEnable-Ian
Site Admin
Posts: 8975
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: imap id not syncing on mobile for prof ver 9.79

Post by MailEnable-Ian » Sun Jul 14, 2019 11:39 pm

Hi,

What mobile device are you using and the email client on the device?
Regards,

Ian Margarone
MailEnable Support

mastercomputech
Posts: 6
Joined: Mon Jul 08, 2019 10:49 am

Re: imap id not syncing on mobile for prof ver 9.79

Post by mastercomputech » Wed Jul 17, 2019 2:24 pm

Hi,

We are using Android Mobiles with different versions of android right form 5.0 to 8.0 with default inbuilt email client.
With the same email client imap mails on other vendor's server are syncing properly.

mastercomputech
Posts: 6
Joined: Mon Jul 08, 2019 10:49 am

Re: imap id not syncing on mobile for prof ver 9.79

Post by mastercomputech » Tue Jul 23, 2019 7:23 am

Hi,
Awaiting your assistance for the issue..

MailEnable-Ian
Site Admin
Posts: 8975
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: imap id not syncing on mobile for prof ver 9.79

Post by MailEnable-Ian » Thu Jul 25, 2019 6:31 am

Hi,

Please log a ticket for a managed response to your problems as we will require details that we cannot post here in the forum.
Regards,

Ian Margarone
MailEnable Support

mastercomputech
Posts: 6
Joined: Mon Jul 08, 2019 10:49 am

Re: imap id not syncing on mobile for prof ver 9.79

Post by mastercomputech » Mon Jul 29, 2019 6:57 am

Thanks Ian. I shall raise the ticket accordingly.
But do I have to renew AUP for that.

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