Receiving Multiple of the same email.

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FrogSkin
Posts: 1
Joined: Sat Mar 10, 2007 2:00 am

Receiving Multiple of the same email.

Post by FrogSkin » Sat Mar 10, 2007 2:02 am

I have MailEnable Pro (latest release) and I have an issue where alot of the emails I receive Im receiving multiple times.

Its almost like the sending mailserver fails to acknowledge the message was sent successfully and therefore keeps trying.

Any ideas ?

Cheers
FrogSkin

labsy
Posts: 148
Joined: Sun Nov 16, 2003 6:49 am
Location: Slovenia

Post by labsy » Mon Mar 12, 2007 2:06 am

Weird.
Few days ago same issue here! Las time I remember to receive duplicate mails was few years ago, but since then I had no such problems. Until now.
I am running Pro 2.36
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Torben Riis
Posts: 1
Joined: Mon Mar 12, 2007 6:00 am

Receiving Multiple of the same email.

Post by Torben Riis » Mon Mar 12, 2007 6:17 am

Hi,

I have customer that complains about he is getting the same mail multiple times from mailing lists. It is mailing lists from IBM & OKI. He contacted Oki and they told him that it was my mail server that looses the connection, which causes their mail server to resend the mail. I have just experienced the same with mails from a Danish flight company, but I really don't think my server looses the connection. Then I would have problems with web and remote backups as well....

Any suggestions?

/Torben Riis
Regards
Torben Riis

labsy
Posts: 148
Joined: Sun Nov 16, 2003 6:49 am
Location: Slovenia

Post by labsy » Mon Mar 12, 2007 10:11 am

I just closed my Torrent client and duplicate mail phenomena stopped :D
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benny
Posts: 14
Joined: Fri Dec 03, 2004 8:21 pm

Duplicate Emails

Post by benny » Sat Apr 14, 2007 12:55 am

Hi
I have had the same problem from time to time, dont know what the cause is but I restart the server running Mail Enable and the probblem disappears. Its happened about 4 times over the past 6 months

idfrmail
Posts: 21
Joined: Wed Apr 04, 2007 7:31 am
Contact:

Post by idfrmail » Mon Apr 16, 2007 7:14 am

Same problem with me here but rarely happen. I'm using Mail Enable Enterprise Edition version 2.36.

Is someone here using v2.37? Is it resolve the issue???

Plusstudio
Posts: 4
Joined: Sat Oct 14, 2006 1:05 pm

Post by Plusstudio » Fri Apr 27, 2007 10:37 am

We are having the same problem, a ton of the same email and it seems that it only affect newsletters, could you please give us some suggestion to solve this question? It's becoming a bit embarassing with our customers, thank you.

MailEnable-Ian
Site Admin
Posts: 8962
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Mon Apr 30, 2007 3:14 am

Hi,

Firstly I would strongly recommend upgrading to the latest version of MailEnable Professional 2.37.

Once upgraded navigate to the SMTP properties and ensure that under the option for "reverse URL blacklisting" you only have the following blacklist configured "spamhausSBL-XBL".

If the problem persists after reviewing the above then ensure that no MTA pickup events are enabled and that resident AV filtering is disabled. More information can be found in the following KB article: http://www.mailenable.com/kb/Content/Ar ... D=me020470

regards,

MailEnable Support.

idfrmail
Posts: 21
Joined: Wed Apr 04, 2007 7:31 am
Contact:

Post by idfrmail » Mon May 07, 2007 12:53 am

upgraded to version 2.37 and it's resolve the issue. thanks! :D

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