Duplicate Emails
Duplicate Emails
I am reciving loads of dupolicate emails - sometimes 3 or five of the same emails.
Has anyone got the same problem?
Has anyone got the same problem?
Duplicate Emails
Hi I had the same problem at one point, I applied available updates and then rebooted the server. Every now and again the problem recurs all I do is shut down the server and start it up again
If it’s a local account you can view the log files to see if the email was sent more than once from the client's computer to your mail server.
Ensure that the email did not get stuck in the user's outbox and that the 'email scanning' (outgoing) functionality of the users anti-virus program is disabled as this is most of the times the cause of emails being duplicated from the mail client to the mail server.
Ensure that the email did not get stuck in the user's outbox and that the 'email scanning' (outgoing) functionality of the users anti-virus program is disabled as this is most of the times the cause of emails being duplicated from the mail client to the mail server.
-
- Posts: 5858
- Joined: Fri Jan 16, 2004 6:49 am
- Location: Melbourne
Also make sure you are running the latest version with the 10030 SMTP hotfix. This will ensure you are not subjected to the URL blacklist lookup timing out and creating duplicates.
Regards,
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
Product Services
MailEnable Pty Ltd
To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.
-
- Posts: 48
- Joined: Sat Dec 04, 2004 3:59 pm
81 duplicates and still coming
Upgraded to 2.38 last night in order to get rid of that annoying updates pop-up that didn't work and now we have started getting the same email delivered more than 85 times. The same message just keeps getting sent to us twice a minute or so. Can't seem to find anything in the queues or see anything that might cause it to keep looping.
Any ideas? We have restarted eveything except the entire server. I guess that is next thing to try.
Any ideas? We have restarted eveything except the entire server. I guess that is next thing to try.
j@mes
MEpro 10.20
JAM Software - SpamAssassin in a Box
MEpro 10.20
JAM Software - SpamAssassin in a Box
-
- Posts: 48
- Joined: Sat Dec 04, 2004 3:59 pm
Update on issue - resolved
Resolved this issue - it turns out the customer had the message stuck in his Outlook outbox - must be some type of infection or corrupt PST file issue.
We found this by putting a filter onto the top of the filter list to trap any new email with this subject line. We found the messages were arriving as new messages (two or three a minute) and nothing was stuck inside any of the queues of ME.
When we contacted the customer he looked inside his Outlook outbox and found the message still sitting there.
We found this by putting a filter onto the top of the filter list to trap any new email with this subject line. We found the messages were arriving as new messages (two or three a minute) and nothing was stuck inside any of the queues of ME.
When we contacted the customer he looked inside his Outlook outbox and found the message still sitting there.
j@mes
MEpro 10.20
JAM Software - SpamAssassin in a Box
MEpro 10.20
JAM Software - SpamAssassin in a Box