Problem with Plesk Autoresponder Setup

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wembley2000
Posts: 77
Joined: Wed Feb 25, 2004 12:40 am
Location: United Kingdom

Problem with Plesk Autoresponder Setup

Post by wembley2000 » Sun Nov 07, 2010 10:30 pm

Hi there

I am using a Windows 2003 Enterprise edition server with Plesk 9.5 installed with ME Enterprise Premium edition v4.26 also installed.

I am having a problem with setting up Autoresponders within Plesk Control Panel; although it appears that in Plesk, Autoresponders are setup, when I try to view these within the ME MMC, these have in fact not been setup at all.

All Autoresponders have been switched on and as far as Plesk is concerned, these have been setup correctly; however somewhere along the line the two systems are not talking to each other.

I know that Plesk is talking to ME because Redirect works just fine, but not Autoresponders.

Can someone help and point me in the right direction to correct this please?

Kind regards

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Problem with Plesk Autoresponder Setup

Post by MailEnable-Ian » Mon Nov 22, 2010 11:54 pm

Hi,

Are you able to enable an autoresponder within the MailEnable administration console? If so then the problem will be in the control panel and not MailEnable. I suggest contacting Parallels for assistance in diagnosing the problem further.
Regards,

Ian Margarone
MailEnable Support

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