550 SC-001 (COL004-MC3F45) Cant sent emails to hotmail

multiplicacao
Posts: 1
Joined: Thu Jul 24, 2014 9:49 pm

550 SC-001 (COL004-MC3F45) Cant sent emails to hotmail

Postby multiplicacao » Thu Jul 24, 2014 9:59 pm

Hi dear,

please. I need your help. Every domains in my cloud server cant sent emails to hotmail. We received the folow message:

Recipient: [SMTP:user@hotmail.com]
Reason: 550 SC-001 (COL004-MC3F45) Unfortunately, messages from 186.202.165.42 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

I'm check the server ip on MXToolBox and it is not in any blacklist (http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a186.202.165.42&run=toolpage)

MailEnable-Ian
Site Admin
Posts: 8738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 550 SC-001 (COL004-MC3F45) Cant sent emails to hotmail

Postby MailEnable-Ian » Mon Aug 04, 2014 1:45 am

Hi,

As stated in the bounce message ("Please contact your Internet service provider since part of their network is on our block list"), you are on Hotmail's block list. reasons for this will be explained in the URL they provide in he bounce: http://mail.live.com/mail/troubleshooting.aspx#errors

Here is more information that can assist you with problems sending to Hotmail servers: http://www.mailenable.com/kb/content/article.asp?ID=me020003
Regards,

Ian Margarone
MailEnable Support

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