Subject is missing while replying / Forwarding through Web Mail Interface

tanveer.hussain
Posts: 71
Joined: Mon Jan 18, 2016 8:10 am

Subject is missing while replying / Forwarding through Web Mail Interface

Postby tanveer.hussain » Wed Jul 19, 2017 8:41 am

Dear MailEnable,
this is to inform you that we have found problem in WebMail Interface. when we forward email to anyone in our local domain and he/she replied back to me. Subject in Original Message which is found in body is missed. What issue it is?

Image attach for reference.
Attachments
WebMail Subject Missing in Body.png
WebMail Subject Missing in Body.png (37.09 KiB) Viewed 2099 times
Last edited by tanveer.hussain on Thu Aug 30, 2018 1:07 pm, edited 1 time in total.

MailEnable-Ian
Site Admin
Posts: 8773
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Subject missing when reply through webmail to webmail

Postby MailEnable-Ian » Fri Jul 21, 2017 1:38 am

Hi,

What version of MailEnable Enterprise are you running?
Regards,

Ian Margarone
MailEnable Support

tanveer.hussain
Posts: 71
Joined: Mon Jan 18, 2016 8:10 am

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Postby tanveer.hussain » Tue Aug 01, 2017 10:55 am

Running MailEnable Enterprise Premium 6.88 Version.
Last edited by tanveer.hussain on Thu Aug 30, 2018 1:07 pm, edited 1 time in total.

tanveer.hussain
Posts: 71
Joined: Mon Jan 18, 2016 8:10 am

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Postby tanveer.hussain » Thu Aug 30, 2018 1:04 pm

Dear IAN or Admin,

please update if anyone have the knowledge. we are suffering while using Web Mail interface either reply or forward any email. As I have already shared the version is MailEnable Enterprise Premium 6.88 Version. Tried multiple browsers to check the issue but found same issue in above mail enable version.

In contrast i have checked with latest test version of MailEnable Enterprise Premium 10.18 but there is also issue in forwarding emails as snapshot attached but reply / reply to all issue is properly fixed here.

Mail Enable Latest Version.jpg
Mail Enable Latest Version.jpg (212.33 KiB) Viewed 1460 times


Please respond on this thread as soon as possible.

Regards,

Tanveer Hussain

tanveer.hussain
Posts: 71
Joined: Mon Jan 18, 2016 8:10 am

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Postby tanveer.hussain » Sat Sep 01, 2018 8:01 am

Dear IAN,

This is very critical issue in production when using Web Mail Interface. This thread belongs to everyone whom using MailEnable versions either old or new version.

please respond on it on priority.

MailEnable-Ian
Site Admin
Posts: 8773
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Postby MailEnable-Ian » Mon Sep 03, 2018 3:16 am

Hi,

If you require managed support then please use our support ticketing system.
Regards,

Ian Margarone
MailEnable Support

tanveer.hussain
Posts: 71
Joined: Mon Jan 18, 2016 8:10 am

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Postby tanveer.hussain » Tue Sep 11, 2018 8:09 am

Sorry to bother you again as i have already shared my production and one new MailEnable enterprise premium with snapshot attached. is it really required paid ticket to resolve or look into the issue. As per findings not seen any customization setting related to reply or forward message. please respond.

regards,

Tanveer Hussain

webshaun
Posts: 246
Joined: Wed May 25, 2005 8:37 pm
Location: NJ
Contact:

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Postby webshaun » Wed Sep 12, 2018 3:37 am

I was able to replicate this.
---
Shaun Rieman
Advanced Micro Technologies, LLC

tanveer.hussain
Posts: 71
Joined: Mon Jan 18, 2016 8:10 am

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Postby tanveer.hussain » Thu Sep 13, 2018 6:59 am

would you please explain how may you resolve the issue? i really need to fix it.

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