Cannot search in webmail

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jglazer
Posts: 270
Joined: Thu Mar 17, 2005 5:48 pm

Cannot search in webmail

Post by jglazer » Mon May 18, 2020 4:53 pm

I have a customer who has shown me that when he looks for a search term in his outlook it shows up (many occurances) but in webmail nothing. Email that's less than 30 days old even. How can I correct this problem for him?

MailEnable-Ian
Site Admin
Posts: 9162
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Cannot search in webmail

Post by MailEnable-Ian » Sun May 24, 2020 11:53 pm

Hi,

First ensure that the MailEnable indexing service is running under the MailEnable services list. If it is running then access the mailbox properties in the administration console and navigate to the "Messages". Click the option for "request index search". This will run the search indexer on the mailbox and create the relevant index for searching. Although this should be of been done automatically but give it a try.
Regards,

Ian Margarone
MailEnable Support

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