"Disconnection before command received" ???

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winter
Posts: 26
Joined: Sun Apr 03, 2005 5:46 pm

"Disconnection before command received" ???

Post by winter » Sun Oct 23, 2005 2:26 am

I have one user that is having trouble connecting to the mail server. It does not matter if they are using POP3 or connecting through the HTTP web mail. From their point of view it appears that the mail system just hangs. It looks like they are able to connect for a few seconds, then it locks them up before it can download any mail, or send any. It is only affecting this one user and it is driving me nuts trying to figure it out! :evil:

I don't know if the error codes should be telling me something or not...Has anyone run into something like this and found a solution? Here is what the POP log shows...
10/21/05 15:16:06 User carolj logged on
10/21/05 15:17:36 (recv) socket [196] disconnection from host 166.70.52.202 before any command received. Error: (10054)
10/21/05 15:17:51 (recv) socket [264] disconnection from host 166.70.52.202 before any command received. Error: (10054)
10/21/05 15:18:05 (recv) socket [236] error during [RETR] command from host 166.70.52.202. Socket was disconnected - Error: (0)
10/21/05 15:19:37 User carolj logged on
10/21/05 15:19:48 User carolj logged on
10/21/05 15:20:58 (recv) socket [236] error during [RETR] command from host 166.70.52.202. Socket was disconnected - Error: (10054)
10/21/05 15:21:24 (recv) socket [204] disconnection from host 166.70.52.202 before any command received. Error: (10054)
10/21/05 15:21:27 (recv) socket [236] disconnection from host 166.70.52.202 before any command received. Error: (10054)
Thanks in advance for any thoughts or suggestions you can offer!
Mark

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Mon Oct 24, 2005 12:32 am

This is a client side issue the error 10054 is saying that the client is disconnecting, but I am sure you have worked this out.

To confirm this completely I would suggest you try and connect to the mailbox using a different PC/client and check to see if there are any issues still.

On the client side of things look for possible software that is blocking the connection forcing timeouts, the most common issue is AV or firewall software on the client. Disable any proxy, AV or firewall software on the client an test again.

If this software side of things does not help then check the hardware are any other connection based software programs being affected. ie explorer, ftp
Regards,

Product Services
MailEnable Pty Ltd

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winter
Posts: 26
Joined: Sun Apr 03, 2005 5:46 pm

Post by winter » Mon Oct 24, 2005 3:24 am

Ben, thank you for responding.

I figured it was a client side issue, but the weird thing is, it appears to only be my web server that she cannot connect to. I have disabled all AV and firewall software on her PC, and she can reach every web page (except my web enabled email server) and she can FTP every site I try, and she can even ping my IP #. It is just when I try to connect to the mail server it bombs out. Since it is only connecting to her email (no matter what method she tries) I thought it might have something to do with the MailEnable software.

I host about 50 people's mailboxes, and this is the only one having any trouble...the problem is, she happens to also be my Mom so she seems to think she has the right to complain loudly!!! :roll:

Oh well I will keep digging. Thanks again.
Mark

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Mon Oct 24, 2005 3:28 am

No problems, may be worth trying to telnet to the server from the client and seeing if this works. It may give you more information on exactly when the client is disconnecting.

Here is some information on the telnet service;

http://www.mailenable.com/kb/Content/Ar ... D=me020207
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

andyhowie
Posts: 13
Joined: Wed Feb 22, 2006 3:04 pm

Possible Fix

Post by andyhowie » Wed Mar 29, 2006 4:25 pm

Not sure if anyone found a solution to this or not...my guess is that there are multiple clientside issues that could cause it. For me after some digging in the logs it was easy to find. I kept getting the same 10054 error but only from one client. This client was using Outlook 2003 and had Outlook to check for new email every 1 minute. The problem was that he was checking 5 different email accounts with this same Outlook 2003 install. Which means it was actually taking longer then one minute to check all five accounts before Outlook was trying to check for email again.

I also noticed that his ISP changed his IP address randomly throughout the day. He would get this error whenever the ISP would change his IP address. AND when he was checking his email at the same time. Which of course was constant.

I had the client change his Outlook settings to check every 5 minutes and the problem appears to be solved.

scngan
Posts: 445
Joined: Fri Dec 30, 2005 1:27 pm

Post by scngan » Thu Mar 30, 2006 2:29 am

hi there.
i have a similar issue also.
the email i host cant send mail to just 1 particular mail server whcih locate at india.
cant say totaly cant send but the bounce back mail % is very high.
We ask the remote mail admin to check the problem but they say their mail server dont have any problem.so now they checking ISP connection.

My logfile also show the same error as you.

MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Thu Mar 30, 2006 5:12 am

Your issue sounds different to me please try a new thread and include the log extracts. Also anything that you have already tried.
Regards,

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MailEnable-Ben
Posts: 5858
Joined: Fri Jan 16, 2004 6:49 am
Location: Melbourne

Post by MailEnable-Ben » Thu Mar 30, 2006 5:13 am

By the way thanks Andy have not come across that client side issue before.
Regards,

Product Services
MailEnable Pty Ltd

To keep track of all ME company updates and version releases you should subscribe to the MailEnable list at http://www.mailenable.com or the RSS feed http://www.mailenable.com/rss.

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