MEInstaller Procedure:

Try to resolve this issue using the MailEnable Installer application to refresh the configuration.

Instructions follow:

Using the MailEnable Installer to Update System Components

1. Using Explorer, browse to the C:\Program Files\Mail Enable\BIN directory and select the file called "MEInstaller.exe"
2. Select the component that to be refreshed/re-installed
3. Click the Execute button and wait for the component to be updated.
4. Click on the button to view the installation log and check for errors. (If there are any errors please review the log file and search the MailEnable Knowledge Base for any error codes).
5. Close the application and see if the problem has been rectified.

Instructions follow:

1. Ensure that the IME_ADMIN account has Read and Execute permission to the files located in the C:\Program Files\Mail Enable\BIN directory.

2. Reset the password of the IME_ADMIN account to a known password. IME_ADMIN is a user account created when the web mail application is installed. The web mail site runs under this account.

3. Open MTS (NT) or Component Services (2000) and set the identity account credentials to those used in Step 1.