SUMMARY

How to access the Diagnostic Report. The Diagnostic Report contains useful information about configuration and possible issues, so is helpful for quick resolution of issues.

DETAIL

Access the Diagnostic Report by opening Start > Programs > Mail Enable > System Tools > Diagnostic Utility. This should open the browser and show a page outlining the system configuration. You can also start this by running "mediag.exe" in a Command Prompt or using the Windows Run command.

To send this information to MailEnable Support, use the save feature of the web browser showing the report and send it as an attachment to the support request.

It is also possible to access this report under the MailEnable Administration program, under the Servers->localhost->System branch. Click on the Diagnose item.

MORE INFORMATION

MailEnable Diagnostic Utility reports No Server Detected: https://www.mailenable.com/kb/viewarticle.asp?ID=me020365