SYMPTOMS

Session timeout error when accessing web mail or web admin.

CAUSE

If the configuration of IIS has been changed, MailEnable may return this error, particularly in web mail when opening the Address Book.

This error may be generated if the URL that is used to access MailEnable web mail or web admin has been customised or re-configured.

Please see the following article regarding configuring web mail to be accessed via an alternate URL: http://www.mailenable.com/kb/content/article.asp?ID=ME020137

MORE INFORMATION

Setting the timeout for web mail sessions: http://www.mailenable.com/kb/content/article.asp?ID=ME020120

Session timeout errors immediately when logging into webmail: http://www.mailenable.com/kb/content/article.asp?ID=ME020325

Web mail sessions timeout periodically on Windows 2003: http://www.mailenable.com/kb/content/article.asp?ID=ME020257

Session timeout errors occur when accessing web mail after a few minutes: http://www.mailenable.com/kb/content/article.asp?ID=ME020258

Session timeout may occur on Windows 2003 when uploading attachments via web mail: http://www.mailenable.com/kb/content/article.asp?ID=ME020234