There are many reasons why messages may be placed in the Bad Mail folder and this article explains possible causes and provides diagnostic guidance.
Messages will be placed in the Bad Mail directory for the following reasons:
In order prevent information loss, MailEnable may also place partially transmitted messages the MailEnable Bad Mail folder.
Firstly, open the Management Console and access the Bad Mail node. Next open the message by double clicking on it and take note of the Created date and the Recipients field.
Next view the message source of the message and search the message for the following: X-ME-BADMAIL.
This will give an indication as to why the message was placed in the bad mail folder. Typical values are:
If the message contains the header X-MailEnablePOPC then the message has originated from MailEnable's POP Retrieval connector (and has been pulled from a remote mail server). Note: In this case the message will not necisarily contain a relevant topmost MailEnable Recieved header (since doing so would affect the message Received date when viewed in the target mailbox).
For messages containing the X-MailEnablePOPC header, the Recipients field mentioned earlier will indicate the target mailbox. You can review the Postoffice Connector Debug log file (for the day denoted by the Created date), searching for the message id for detailed non-delivery information.
Otherwise, the topmost Received header will advise of the messages origin and how MailEnable received it.
In this case, the message tracking utility can be used to trace the message and provide detailed information as to why the message was sent to the system Bad Mail folder. This utility can be accessed from the MailEnable Tray applet on the server with MailEnable installed.
Alternatively, MailEnable's log files can be reviewed at the time the message was placed into the Bad Mail folder.
It is important to regularly flush the contents of the bad mail directory and
any directories that accumulate mail. Such folders and mailboxes have the
ability to receive thousands of messages daily and can quickly become
MailEnable Enterprise and Enterprise Premium versions can automatically purge this directory via the Management Service.
For help using the utility simply enter mepurge /? from the Windows Command Prompt. This utility can also be scheduled using the Windows Scheduler (or AT command).
Reasons for messages going into bad mail folder:Article ME020119
How to diagnose outgoing mail problems and delivery delay notifications:Article ME020148
How to troubleshoot mail looping issues:Article ME020269
(MTA-1010): Mail Transfer Agent - Infinite Message Loop Detection: Article ME020076
How to automatically purge mail messages from the message store: Article ME020223
|Product:||MailEnable (All Versions)|
|Class:||TRB: Troubleshooting (Configuration or Environment)|
|Created:||12/07/2003 2:06:00 PM|
|Revised:||Wednesday, January 17, 2018|