SYMPTOMS

Browser hangs when attempting to access web mail options.

CAUSE

There are various reasons this can happen:

• Permissions
• Resident antivirus or script blockers

RESOLUTION

The following suggestions may resolve this issue:

1. Some antivirus software prevents use of the File System Object (e.g. Norton/Symantec and McAfee). Ensure that these antivirus applications are not preventing MailEnable from using the Scripting File System Object and that the software is configured not to monitor MailEnable configuration or data directories.

2. Ensure that the IME_ADMIN account has full control over the C:\Program Files\Mail Enable\Config directory tree (and all folders underneath it): This can be done from the command prompt as follows:

CACLS "C:\Program Files\Mail Enable\Config" /t /e /g IME_ADMIN:F

3. Also, try using the MEInstaller utility to re-configure web mail. This is explained in the following article: http://www.mailenable.com/kb/content/article.asp?ID=ME020092

4. Inspect the Windows Event Viewer Application and System logs for problems logged via COM+ or MailEnable.

MORE INFORMATION

Using the MailEnable MEInstaller.exe utility: http://www.mailenable.com/kb/content/article.asp?ID=ME020314

What are the IME_ADMIN and IME_USER accounts?: http://www.mailenable.com/kb/content/article.asp?ID=ME020184

Web mail does not delete mail messages and will cause duplicates when opened: http://www.mailenable.com/kb/content/article.asp?ID=ME020230