SYMPTOMS

Prompted for Windows credentials when accessing web mail or web admin.

CAUSE

If prompted for Windows credentials before accessing the web mail or web admin login screen, the IIS security settings for MailEnable are most likely invalid.  A "403 Forbidden" error may be presented by IIS.

This may happen under one of the following circumstances:

1. The password for the IME_USER account was reset
2. The password for the IME_USERaccount has expired or has been locked out

RESOLUTION

To resolve this issue, first attempt to use the MEInstaller.exe application to reconfigure web mail and/or web admin support. This utility can be found in the C:\Program Files\Mail Enable\Bin directory.

Here is some further information on the MEInstaller utility:  http://www.mailenable.com/kb/content/article.asp?ID=ME020314

When using the MEInstaller application to reconfigure/re-install web mail/web admin libraries, it will prompt for a password. Ensure that the same password is used when configuring web mail as used when selecting an option to configure web admin.