SUMMARY
How to locate corrupt messages in the SMTP connector queues.
DETAIL
The SMTP message crashing issue can be caused by a corrupt message in the SMTP Queue. The number of messages in the queue will not cause the SMTP connector to crash, but a corrupt message can.
MORE INFORMATION
The method to determine which message is corrupted follows:
1. Stop the
MTA Service
2. Start and Run the MailEnable SMTP Service until the service
fails
3. Use Explorer to open the C:\Program Files\Mail
Enable\Queues\SMTP\Outgoing folder
4. Sort the contents of this folder by
filename from A-Z
5. The first MAI file in this directory is likely to be the one that
is causing the issue with the SMTP Connector. It is possible to open this MAI
file using Notepad and inspect the contents - the format of the MAI file is
outlined in the System Guide PDF document which is under the MailEnable program
folder.
6. Move the MAI file to another directory and then start the SMTP
Connector
7. Once the corrupt MAI files have been removed and
the SMTP Connector is running, start the MTA to allow messages to be delivered into the SMTP outgoing mail queue.
MORE INFORMATION
The SMTP/MTA/PO Connector Crashes: http://www.mailenable.com/kb/content/article.asp?ID=ME020058
How to diagnose MTA Failures: http://www.mailenable.com/kb/content/article.asp?ID=ME020118
Product: | MailEnable (All Versions) |
Article: | ME020235 |
Module: | SMTP |
Keywords: | SMTP,queues,corrupt,messages,corruption,corrupted,queue,message,crashing |
Class: | HOWTO: Product Instructions |
Revised: | Wednesday, May 4, 2016 |
Author: | MailEnable |
Publisher: | MailEnable |