SYMPTOMS

When trying to download an attachment, the browser appears to try to download the file "GetAttachment.asp".

The following error may appear in the Application Event Log:

Error: File /mewebmail/base/default/lang/EN/getcontent.asp Line 10 OnStartPage Failed. An error occurred in the OnStartPage method of an external object.

CAUSE

This error indicates that the ASP DLL is not correctly registered in the servers Registry.

RESOLUTION

To resolve this, open a command prompt and enter:

regsvr32 %windir%\system32\inetsrv\asp.dll