SUMMARY
When you register MailEnable, the licensing system will dispatch a registraton notification message containing the details of your registration. If you are able to locate the message, or forget your details, there is some additional information that you can supply to MailEnable to assist in locating any purchase/registration.
DETAIL
If you require MailEnable to attempt to locate your registration details, you should log a support ticket outlining as manu of the details listed below as possible:
Diagnostic Report
The Diagnostic Report off the current server is likely
to contain information that may assist in locating regitration details. The
Diagnostic Report can be generated by typing mediag from the Start|Run
menu or Windows command prompt.
Existing License Key
MailEnable stores its
license key numbers as issued in a database. If you inform us of your old
license key number we may be able to use this to determine your
purchase details.
Order File
When
you order a license key for a
server, a file is written to Mail Enable\BIN\ORDER.XML. If you mail this
file to us, we can determine what mail address was used to request the license
key.
Order Date
If you
supply the date of the purchase, we can use this to search the transactions at
or around that time. Mode of payment and credit card statement date are also
useful in locating the transaction.
Registration Details/List of possible E-Mail
addresses
MailEnable stores the contact details
(including the registration e-mail address) with every registration. The company name, contact name and any possible e-mail
addresses that were used when MailEnable was registered can be used to search
the registraton database and potentially locate a
registration.
Product: | MailEnable |
Article: | ME020300 |
Module: | General |
Keywords: | license,purchase,details,record,lost,key,can't,find,cannot,locate |
Class: | INF: Product Information |
Revised: | Wednesday, May 4, 2016 |
Author: | MailEnable |
Publisher: | MailEnable |