SUMMARY

When you register MailEnable, the licensing system will dispatch a registraton notification message containing the details of your registration. If you are unable to locate the message, or forget your details, there is some additional information that you can supply to MailEnable to assist in locating any purchase/registration.

DETAIL

If you require MailEnable to attempt to locate your registration details, you should send us as many of the details listed below as possible:

Diagnostic Results
The Diagnostic Report off the current or licensed server is likely to contain information that may assist in locating registration details. The Diagnostic Report can be generated by typing mediag.exe from the Start|Run menu or Windows command prompt.

Existing License Key 
If you inform us of your old license key number we may be able to use this to determine your purchase details.

Order File
When you purchase a license key for a server using the Registration Wizard, a file is written to Mail Enable\bin\order.xml. If you mail this file to us, we can determine what mail address was used to request the license key.

Order Date
If you supply the date of the purchase, we can use this to search the transactions at or around that time. Mode of payment and credit card statement date are also useful in locating the transaction.

Registration Details/List of possible E-Mail addresses 
The company name, contact name and any possible e-mail addresses that were used when MailEnable was registered can be used to search the registraton database and potentially locate a registration.