SYMPTOMS

CAUSE

Early beta versions of the Folder Indexing Library (as formerly published on the MailEnable beta site) may cause issues when you upgrade to later versions of MailEnable. This is potentially because the registry settings used by the release and those installed with the beta can conflict and cause inconsistent behaviour.

The solution is to remove folder indexing. Folder indexing was removed from the beta web site and was not released for production and therefore should be removed/deactivated.  Future versions/updates will be released that will allow the indexing to be re-activated.

To remove folder indexing, remove (or set the values to zero) for the Indexing keys mentioned in this article  http://www.mailenable.com/kb/content/article.asp?ID=ME020224  as well as the following keys:

[HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Connectors\SF]
"Index Files Enabled"=dword:00000000
"Indexing Enabled"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Services\IMAP]
"Index Files Enabled"=dword:00000000

MORE INFORMATION

Error "unable to open folder index" when accessing mailboxes via IMAP: http://www.mailenable.com/kb/content/article.asp?ID=ME020361

Some messages may not appear in IMAP Message list when using Outlook Express: http://www.mailenable.com/kb/content/article.asp?ID=ME020312