SYMPTOMS

Some control panel software (e.g. Ensim, Plesk, etc) may enable headers and footers for web sites under IIS. These can cause problems with the Javascript contained in the web client.

CAUSE

The most likely cause relates to a conflict in the configuration of IIS and the HTML/JavaScript content associated with MailEnable's web mail.

RESOLUTION

To determine if this is the case, check the configuration for both the web site and global IIS
properties (the global IIS settings override the individual settings for web sites configured under IIS).

MORE INFORMATION

How does Ensim WEBppliance and Ensim 4.0 integrate with MailEnable?: http://www.mailenable.com/kb/content/article.asp?ID=ME020210

Browser hangs when attempting to access web mail options: http://www.mailenable.com/kb/content/article.asp?ID=ME020197