The filter action to "Mark message as spam" has been configured but mail that meets the criteria is not being delivered to the Junk E-mail folder.
Messages marked as spam are not being delivered to the Junk E-mail folder. This can occur for one of the following reasons:
Enabling a higher level of debug logging for the postoffice connector will give more details of what is happening when the message is being delivered. To enable a higher debug log level, please see:
If the message is still received in the inbox, check if the filter is working correctly by checking the messages header values. The criteria to "Mark as spam" should add the following line in the header details of the message. If this line does not exist, the message will not be sent to junk.
Server Level Filter Agent Troubleshooting: Article ME020348
|Product:||MailEnable (Ent-Any Ent-1.X)|
|Keywords:||Junk Email SPAM header mark message as spam not delivered, mark as spam,|
|Class:||PRB: Product Problem or Issue|
|Revised:||Thursday, October 14, 2021|