SYMPTOMS

The mailbox filter action to "move a message to folder" does not appear to be working. The message meets the criteria but does not get delivered to the folder specified in the filter action.

CAUSE

Incorrect path specified in the "Move message to folder" action.

RESOLUTION

Ensure the correct path has been specified when creating the action to move or copy to a folder. The whole path will need to be specified (Example: \inbox\inbox2\inbox3)

To verify if the mailbox filtering is functioning, refer to the postoffice debug log file which will indicate which filter executed and what actions were involved.

MORE INFORMATION

For more information on message filtering refer to the MailEnable product manuals.