SYMPTOMS

• "Service Unavailable" error when loading the MailEnable web mail login screen. 
• Plesk control panel is installed

CAUSE

RESOLUTION

To use or configure web mail as ASP then please see this information: http://www.mailenable.com/kb/content/article.asp?ID=ME020446

To use the .NET version of MailEnable web mail then the following permissions should be added for the local IME_ADMIN account

1. Add the IME_ADMIN account to the IIS_WPG Group.

2. Give IME_ADMIN full control permissions on the Program Files\Plesk\Isapi folder and its contents.  Since the webmail runs under the IME_ADMIN user and Plesk configures some isapi filters globally, the IME_ADMIN user needs to access these.

3.  It is possible that the password for the IME_ADMIN account needs to be reset and re synchronized.  This can be done by running the MEInstaller.exe (Start->Run->MEInstaller.exe) application and selecting the option (2) to reset webmail.

The above permissions should configure web mail on a Plesk server while using either the host header configuration or the Virtual Directory setup.  To find out more on these different set-ups please see the MailEnable product manuals .

To configure and provision web mail sites using the Plesk interface then please see the Resolution in the following article: http://www.mailenable.com/kb/content/article.asp?ID=ME020448