1. Ensure that the remote client (web mail interface or an email client e.g. Outlook) has set the correct encoding method that supports the language that the message has been created in.

2. Ensure that the web mail options for the character setting is set to the correct encoding method for the type of language used within the message. Set the character setting to "UTF-8" encoding.  Ensure this is set for newly created mailboxes, as it is set to "ASCII" as default. There is a global setting that can be set within the MailEnable Administration program under the web mail properties window, which will default the encoding to the value set if the user has not specified the character setting within the web mail interface options. (Once the user specifies the character set in web mail, then it will override the setting within the Administration program).

3. Ensure the correct language setting has been set/added for the type of language text that is being viewed in the browser. (i.e. web mail interface)

4. Ensure that the remote email client sending the messages have specified the correct encoding method within the email client.