SUMMARY

This article explains how to configure the default mail application on Apple iOS devices to connect to the mail server. iOS supports Exchange ActiveSync, POP, IMAP and SMTP protocols to connect to the mail server. The easiest to configure is ActiveSync, as you only need to create one account on the client, and it will handle the email, calendaring, contacts and tasks. More details on how to configure ActiveSync on iOS can be found at https://www.mailenable.com/references.asp. ActiveSync requires a yearly fee per mailbox and either the Professional or Enterprise version of MailEnable, so you may wish to use an alternate method to connect to the mail server. For email you have the choice of POP3 or IMAP to receive email. Sending email is done via SMTP. Calendaring can be done using the CalDAV protocol and contacts with the CardDAV protocol, and these require either the Professional or Enterprise version. Alternatively you can use SyncML for calendaring and contacts, but it does require third party software to be installed on your device, and is rarely used now. Details for the configuration of each option can be found below.

If you wish to configure autodiscover to support iOS be aware that the default mail application on iOS (and macOS) only supports autodiscover with ActiveSync. It will not try to use autodiscover for IMAP/POP/SMTP. Apple use their own database of popular email domains for automatic configuration. If you wish to automatically configure clients you need to use the iOS publishing feature which creates a profile that is available on the webmail login page and will configure an Apple device. Other email client applications on iOS and MacOS may implement autodiscover. 

Configuring iOS to connect to ActiveSync service:

• See https://www.mailenable.com/references.asp

Configuring iOS to send/receive message via the SMTP and POP/IMAP services:

• On the iOS device run the "Settings" application.
• In the settings select "Passwords and Accounts".
• Select "Add Account".
• Next select "Other".
• Select "Add Mail Account".
• Specify the relevant: Name, Email address, Password and Account description.
• In the "New account" select "POP" or "IMAP".
• For the "Incoming Mail Server" settings enter the URL or IP address of the mail server for the Host Name.
• User Name: mailboxname@postofficename.
• Password: ********* (mailbox password).
• For the "Outgoing Mail Server" settings enter the URL or IP address of the mail server for the Host Name.
• User Name: mailboxname@postofficename.
• Password: ********* (mailbox password).
• Click "Save".

Configuring iOS to connect via CalDAV:

• See https://www.mailenable.com/kb/content/article.asp?ID=me020541

Configuring iOS to connect via CardDAV:

• See https://www.mailenable.com/kb/content/article.asp?ID=me020569

Configuring iOS to connect via SyncML:

• See https://www.mailenable.com/kb/content/article.asp?ID=me020539

Configuring iOS profile publishing:

• In the administration program, expand the Services branch.
• Right click on the localhost icon and select Properties from the popup menu.
• Click the Autodiscover tab.
• Enable the "Enable iOS publishing for this server" checkbox.

MORE INFORMATION

Adding an email account to your iPhone, iPad or iPod touch: https://support.apple.com/kb/ht1385