SUMMARY
There are various options that services perform which are not
logged within the services debug log file therefore this article explains how to
enable higher debug log level for various MailEnable services, agents and
connectors.
DETAIL
Debug log level for the MailEnable SMTP connector:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Connectors\SMTP
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Connectors\SMTP
-
Create a new DWORD key named: Debug Logging Level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the SMTP connector
Debug log level for the MailEnable POP service:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Services\POP
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Services\POP
-
Create a new DWORD key named: Debug logging level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the POP service
Debug log level for the MailEnable IMAP service:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Services\IMAP
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Services\IMAP
-
Create a new DWORD key named: Debug logging level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the IMAP service
Traffic Logging for MailEnable IMAP service:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Services\IMAP
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Services\IMAP
-
Create a new DWORD key named: PreLog Inbound Requests
-
Set the value to: 1
-
Close "regedit"
-
Restart the IMAP service
Debug log level for the MailEnable Synchronization (HTTPMail)
service:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Services\HTTPMAIL
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Services\HTTPMAIL
-
Create a new DWORD key named: Debug logging level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the Synchronization service
Debug log level for the MailEnable Postoffice connector:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Connectors\SF
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Connectors\SF
-
Create a new DWORD key named: Debug logging level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the Postoffice connector
Debug log level for the MailEnable MTA agent:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Agents\MTA
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Agents\MTA
-
Create a new DWORD key named: Debug logging level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the MTA
Debug log level for the MailEnable Management service:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Services\Administration
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Services\Administration
-
Create a new DWORD key named: Debug logging level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the Management service
Debug log level for the Store component:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\
-
Create a new DWORD key named: Store Debug Logging Level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the MailEnable services
-
Log information regarind store problems will be written to the Windows
Application Log, accessible from the Windows Event Viewer. You should only
enable this when directed to by support staff.
Debug log level for the migration service:
- Open Microsoft Windows "regedit".
- Navigate to the following MailEnable registry branch:
32bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail
Enable\Agents\Migration
64bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail
Enable\Agents\Migration
-
Create a new DWORD key named: Debug Logging Level
-
Set the decimal value to: 10
-
Close "regedit"
-
Restart the Migration service