Troubleshooting Video Chat (WebRTC) Connectivity


SUMMARY

Video Chat is based on a technology called WebRTC. WebRTC is a connection framework for peer-to-peer communication and has been implemented in most modern browsers.

If you are unable to establish a connection between two clients, it is likely that your browser or environment is not configured to allow WebRTC connectivity.

DETAIL

The simplest way to verify online connectivity is via an online verification site.

You can verify your connectivity via the following online utility:

https://test.webrtc.org/

WebRTC has varying support in different browsers (although most modern browsers have support).

It is recommended that you either use Firefox or Chrome if you initiate video calls or desktop sharing with a peer, as they were earlier adopters of WebRTC.

If your browser does not support WebRTC it may return an error dialog with the following message:

Media failure: An unknown error occured. (NotSupportedError).

MORE INFORMATION

WebRTC web site: www.webrtc.org

JSXC web site: www.jsxc.org



Product:MailEnable
Article:ME020673
Module:General
Keywords:TroubleshootVideo,Chat,WebRTC
Class:INT: Product Integration
Revised:Wednesday, November 15, 2017
Author:
Publisher:MailEnable