Web administration is not showing all system performance counters


SYMPTOMS

When logged into web administration as a SYSADMIN, the Usage page is missing processor and memory usage for the mail services. Normally you can monitor the percentage processor time and memory usage each mail service uses.

CAUSE

This is caused by the Process performance counters being disabled in Windows. You can confirm this by running Perfmon and seeing whether you can monitor any Process.

RESOLUTION

You can enable the counters by running Regedit, and setting the following registry value to be 0. After changing this registry value you will need to cycle the MailEnableAppPool application pool under IIS.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PerfProc\Performance

Disable Performance Counters = 0



Product:MailEnable
Article:ME020687
Module:General
Keywords:performance,counter,perfmon
Class:PRB: Product Problem or Issue
Revised:Friday, March 16, 2018
Author:
Publisher:MailEnable