This article outlines frequently asked sales questions.
I am changing servers and I need a new license key, how do I get
one?
Please see this article for full details: http://www.mailenable.com?ID=ME020267
I've
lost my registration details, how can I locate them?
Please review this
article as it will assist us in locating licenses you may hold: http://www.mailenable.com?ID=ME020300
How do I downgrade the version of MailEnable I have installed?
This
article explains how to downgrade the version of MailEnable that you currently
have installed: http://www.mailenable.com?ID=ME020375
I need a copy of the invoice for my purchase, where can I obtain
one?
You can retrieve a copy of the invoice from your Online Services
account. The username and password will have been emailed to you when you
purchased.
How do I upgrade MailEnable, can I retain all of my
settings and data?
Upgrading, either minor updates, major upgrades or
crossgrades are very straightforward. Your existing settings and data can all be
retained. For full details, please see: http://www.mailenable.com?ID=ME020040
How much do version upgrades cost, what downtime is involved, can I roll
back to the previous version?
For a detailed FAQ on upgrading, please
see: http://www.mailenable.com/upgrade/
Do I have to reinstall the software after I license it?
No, once
you have purchased and generated a license key, you only need to enter the
license key into your existing installation.
Are there any
restrictions on the evaluation that is available for download?
No, the
evaluation versions available from the download page are unrestricted for the
duration of the 60 day trial. Thereafter, some advanced features are
disabled.
I received an email "Congratulations, your new e-mail
account has been activated and is ready for use." Where did this message come
from?
This message may have been sent to you because your ISP has
activated a new mail account for your using MailEnable server software. They may
have done this without you knowing. You should check this with your ISP. Just so
you know how the message is generated, please see: http://www.mailenable.com?ID=ME020027
This message may also be sent out if your mail service provider or your ISP made
a change to your mailbox settings.
How do I keep a copy of all incoming/outgoing mail?
This can be
done by defining filters within MailEnable. For more details, please see: http://www.mailenable.com?ID=ME020414
What
antivirus capability does MailEnable have?
MailEnable includes
ClamAV in the Professional and Enterprise versions. The Standard version does
not include ClamAV. It is possible to configure 3rd party command line scanners
with the Professional and Enterprise versions, but most antivirus products do
not have a suitable scanner, and performance is lower. You are able to use 3rd
party SMTP antivirus proxies though to scan your email before it arrives at the
SMTP service.
What anti-spam features does MailEnable Enterprise/Professional
have?
Please see http://www.mailenable.com/features/antispam.asp
How effective are the inbuilt anti-spam mechanisms?
Some of the
methods of anti-spam rely on third party information, such as reverse DNS
blacklists and SPF (the first relies on people maintaining DNSs with the IP
addresses of open relays, spammers, etc., and SPF relies on people adding SPF
records for their domains). The Bayesian filter relies on how you train it with
good and bad emails - so it can vary in effectiveness. The effectiveness of
other methods such as checking for PTR records, requiring senders to use valid
domain, etc does depend on how the spammer is sending.
If you are
concerned as to whether the product will suit your purpose, there is a generous
60 day trial period in which to evaluate the software before committing to
buying it. There are also other 3rd party solutions available that will
work with MailEnable to reduce spam, such as anti-spam SMTP gateways. These have
the advantage of working with all versions of MailEnable. Please see: http://www.mailenable.com?ID=ME020344
I am getting lots of spam, how do I prevent this?
Please see this
article on reducing spam: http://www.mailenable.com?ID=ME020008
How does the MailEnable Reseller program work?
Please see this
article for more details http://www.mailenable.com?ID=ME020313
I
want to become a reseller, but the form is not accepting my email
address?
You need to purchase at least one copy of MailEnable first
before you can apply to become a reseller. Once you have purchased, you will be
able to use the email address you used to purchase to fill in the reseller
form.
Product: | MailEnable |
Article: | ME020651 |
Module: | General |
Keywords: | purchase,faq,sales |
Class: | FAQ: Frequently Asked Questions |
Revised: | Thursday, November 24, 2016 |
Author: | MailEnable |
Publisher: | MailEnable |